Help

Returns, refunds & cancellations

Because every item is made for you, here's exactly what we can and can't take back. You have 30 days from delivery to let us know about a problem.

Last updated: October 12, 2026

When we'll make it right

Contact us within 30 days of delivery if your item:

  • arrived damaged or with a printing defect;
  • is a different design, size, color or material than you ordered;
  • is the wrong product; or
  • doesn't match its description on the product page.

We'll offer a free replacement or a full refund, including the original shipping cost. If we ask you to send the item back, we'll provide a prepaid label or reimburse the postage.

Change-of-mind returns

Every item is printed to order, so we can't accept returns for change of mind or for a size, design or quantity selected incorrectly. Please check the size guide and each product's chart before ordering.

If we agree to an exception, the item must be unworn, unwashed and unaltered, in its original condition with tags, and you'll pay the return postage. We're not responsible for items lost or damaged on the way back to us, so we recommend a tracked service.

How to request a return or refund

  1. Email contact@goosmart.net with your order number.
  2. Tell us what's wrong and attach clear photos of the item, the print and the label.
  3. We'll reply within 2–3 business days. If a return is needed, we'll send instructions and the return address.

Refund timing

Once we approve your refund (or receive your return, if one is needed), we process it within 2 business days to your original payment method and email you a confirmation. Your bank or card issuer may take 5–10 business days to show it.

Exchanges

For defects or our mistakes, we'll reprint the correct item at no cost. We don't offer exchanges for size or style chosen at checkout, but you're welcome to place a new order.

Cancelling an order

You can cancel free of charge within 6 hours of placing your order. Email contact@goosmart.net with your order number.

After 6 hours your order may already be in production. If it hasn't shipped, we can still cancel it with a fee of 10% of the order total to cover printing costs. Orders that have shipped can't be cancelled.

Nothing in this policy limits rights you have under the consumer laws of your country or state.