Refund and Returns Policy

Last updated: October 25, 2026

Every Goosmart item is made to order just for you. Because of that, we can’t accept returns for a change of mind. But if anything is wrong with your order, we will make it right at no cost to you.

1. What we cover (30 days from delivery)

Contact us within 30 days of delivery if your order has any of these problems:

• Damaged or defective item: holes, stains, broken seams, or other manufacturing defects.
• Printing error: misprint, faded or peeling print, or a design placed incorrectly.
• Wrong item: a different design, size, color, or product than what you ordered.
• Missing item: something from your order is not in the package (please check that tracking doesn’t show a second package on the way).

What you get: a free replacement or a full refund, including original shipping — your choice. You do not need to send the item back.

2. How to request a replacement or refund

1. Email contact@goosmart.net with your order number.
2. Attach a clear photo of the problem. For a size issue, also include a photo of the size label inside the garment.
3. We will reply within 1–2 business days to confirm your replacement or refund.

3. What we don’t cover

• Change of mind, or choosing the wrong size, color, or design. Please check the size chart on each product page before ordering — and if you’re unsure, email us and we’ll gladly help you pick.
• Damage caused by washing, drying, or wear that doesn’t follow the care instructions (machine wash cold, inside out; tumble dry low or hang dry; do not iron directly on the print).
• Minor color variation between your screen and the printed item.
• Packages lost because of an incorrect address entered at checkout (see our Shipping Policy).

4. Cancellations and changes

You can cancel your order or change the size, color, or shipping address free of charge by emailing us within 6 hours of placing it. After 6 hours, your order has usually entered production and can no longer be canceled or changed.

5. Refund timing

Approved refunds are issued to your original payment method within 2 business days, and we’ll email you a confirmation. Depending on your bank or card issuer, it may take 5–10 business days for the refund to appear on your statement.

6. Contact us

Goosmart LLC
1603 Capitol Avenue, Suite 413A, #3095
Cheyenne, WY 82001, United States
Email: contact@goosmart.net
Support hours: Every day, 7:00 AM – 10:00 PM ET